This 90-minute webinar addresses key elements of a volunteer program infrastructure including: purpose, planning/updating, job design for managers and volunteers, policies and procedures, and assessment of volunteers and the program. Presenters guide participants through analysis of a volunteer program, and frame the volunteer program strategic plan, goals and metrics for continuous improvement.

Presenters:

• Robbin Davis, director of visitor services, Oklahoma Museum of History, Oklahoma City
• Debbie Young, director of volunteer services, The Children’s Museum of Indianapolis
• Lois Kuter, volunteer coordinator, Academy of Natural Sciences, Drexel University, Philadelphia

Original 2012 program produced and sponsored by LearningTimes, in collaboration with the American Association for Museum Volunteers (AAMV).