In collaboration with the American Association for Museum Volunteers (AAMV).


Live 90-minute webinar

Evaluating Volunteers and the Volunteer Program

Wednesday, January 25, 2017
2:00-3:30 p.m. (Eastern)

Evaluation, assessment, and reflection are essential for the success of volunteers and vitality of a museum volunteer program. In this webinar, volunteer managers will explore how assessment processes are incorporated into the volunteer programs at three museums, and will discuss how a related innovative strategy of peer coaching has recently been launched at one organization in an effort to emphasize reflective practice. Particular challenges such as easing veteran volunteers into a new protocol, how to incorporate evaluation and re-training into a well-established program, how managers address diverse opinions and reactions to evaluation, and how to handle an evaluation that is less than glowing will also be discussed. Explored strategies will be relative to small, mid-sized, and large museums.

Who Should Attend

This webinar will benefit supervisors, managers, directors or anyone involved in volunteer management who wishes to learn how to improve their professional practice and their volunteer program.

How Will I Benefit?

After participating in the program, attendees will be better able to: 
  • Identify strategies to implement assessment protocols at their organization 
  • Use new approaches for overcoming hurdles, such as creating buy-in among volunteers, incorporating on-going training into well-established programs, and handling negative volunteer reviews 
  • Practice new ways to change negative behaviors, and how this can be different among volunteer corps than it is for paid staff 
  • Ask volunteers for feedback as part of the evaluation process.


  • Marne Bariso, volunteer and intern manager, Chicago History Museum 
  • Olivia Edlund, education and outreach manager, Philadelphia Magic Gardens 
  • Megan Millman, program assistant, Winterthur Museum, Garden and Library 
  • Tina Nolan, principal, Tina Nolan Consulting 


  • Richard Harker, education and outreach manager, Museum of History & Holocaust Education, Kennesaw State University, Kennesaw, GA
  • Greg Stevens, assistant director, professional development, American Alliance of Museums


  • Free: Staff of Alliance Tier 3 Museum Members
  • $25: Staff of Alliance Tier 2 Museum Members, Ally Members, Industry Partner members and Individual members
  • $50: Staff of Alliance Tier 1 Museum members and Non-members*

Registered participants receive access instructions prior to live event. All Alliance live webinars feature text chat, audience interactivity, Closed-Captioning, and access to presentation handouts and other resources. All Alliance webinars are recorded and archived for later access.

Register Now

Webinar Watch and Talk Events 

The following institutions will be hosting webinar “watch and talk” events in conjunction with this program. If you are in or near one of these locations, we invite you to join colleagues for a no-cost learning and networking opportunity. Events consist of: 
  • 30 minutes of pre-webcast networking 
  • 90-minute live webcast 
  • 60 minutes of post-webcast facilitated discussion or activity.  
See details below for times, locations and RSVP information. Please note: there is no fee for attending a local event, but space at some locations is limited and RSVP is required. Attendees at local events will not have access to the program recording post-event. Parking fees and transportation are not included in local events.  
If you are interested in hosting, please contact Greg Stevens for more information. The deadline to sign up as a host is January 13.   



Halle Heart Children's Museum
11:30 a.m. – 2:30 p.m. 
Contact Host for more information: Claudine Wessel   


Fort Lauderdale 

Fort Lauderdale Historical Society  
1:30 p.m. – 4:30 p.m. 
Lucy Bryan Room, 231 SW 2 Avenue      
Host contact for more information: Patricia Zeiler    


Vizcaya Museum and Gardens 
1:30 p.m. – 4:30 p.m. 
Vizcaya Garage 
Park in the Science Museum Parking Lot to access Vizcaya Village Garage 
Host contact for more information: Mark Osterman   



Historic Newton 
1:30 – 4:00 p.m.
Durant-Kenrick House and Grounds Multipurpose Room
We have a fully accessible location with parking on site for persons with mobility issues. Additional parking can be found on the street at no cost in front of the museum. Please see the parking map with questions.
Contact Host for more information: Max Metz    

New York 


The Corning Museum of Glass  
1:30 – 4:30 p.m. 
Rakow Library Seminar Room 
Light refreshments will be served 
Contact Host for more information: Jessica Trump   

New York City

Brooklyn Botanic Garden 
1:30 – 4:30 p.m.
1000 Washington Ave.
Contact Host for more information: Jeanine Poggioli       

North Carolina 


Asheville Museum of Art  
1:30 – 4:30 p.m.  
This event takes place at the Museum's pop-up location, Asheville Art Museum On the Slope, as our 2 S. Pack Square location is currently under construction. 
Contact Host for more information: Kristi McMillan  



Academy of Natural Sciences  
1:30 – 4:30 p.m.  
Darwin Room 
Attendees should check in with staff at admissions desks. They will be free to visit museum exhibits before the webinar. 
Contact Host for more information: Lois Kuter   



Northwest Museum of Arts and Culture  
10:30 a.m. – 1:30 p.m.  
Auditorium inside Helen South Lobby
We will set some light refreshments out but we encourage you to bring your lunch.
Contact Host for more information: Logan Camporeale

*Check your Museum’s Membership Status

Check your museum’s membership status:

  • Login to your existing account. 
  • Click on Edit Profile. Under the Profile Overview tab, you will see the membership status for you and for your organization.
  • If your museum is not a member or it’s time to renew, it’s easy to join or renew online. (If someone else in your institution makes decisions about the museum’s professional memberships, please forward this information to that person).
  • Call us at (866) 226-2150 and we’ll gladly assist you in joining or renewing, or answer any questions about the new museum membership program.
  • Email Membership and we’ll be happy to help you login and join or renew, and answer any questions.

Cancellation Policy

Cancellation requests for Alliance professional development programs must be received in writing no later than one week prior to the event date to receive a full refund of registration fees. Refund requests will not be accepted after that date. The Alliance reserves the right to cancel any program at any time, for any reason. In the event of a program cancellation by the Alliance, attendees will receive a full refund of their registration fees. For face-to-face programs, the Alliance is not responsible for any travel or hotel expenses incurred as a result of your participation or cancellation of an event.